Job Description- Business Systems & Application Consultant

We are actively seeking passionate Business Transformation Specialists, who love to use their Application Understanding & Integration capabilities to bring about transformations in organizations and help them succeed in the Marketplace. You are an experienced Aviation Business Systems and Application Specialist with proven knowledge in the airline/ Aviation/ Travel and Tourism Industry. You are highly passionate and enthusiastic about crafting API & Microservices Journeys for Organisations that are wrestling with you to define their Application & Business Systems Strategy & Roadmap, and also expect you to lead this Transformation. You are typically expected to have the below skillsets.

  • End-to-End View of the Aviation Business Systems & Application Landscape
  • Knowledge and expertise in Integration technologies like API and Microservices
  • Global software product leader with extensive experience in building highly successful products and product management teams.
  • Business Process understanding across the below domains
  • Revenue Management, Commercial Planning, Inventory Management, and Maintenance. Functional & technical experience in Aviation MRO, Supply Chain Management, ERP systems & API Special Projects.
  • Distribution and Travel Technology like Global Distribution System (GDS), New Distribution Capability (NDC). Proficient in Travel Domain with expertise in Fares & Pricing, Ticketing, and Stock Management.
  • Travel E-Commerce setup based on product requirements to ensure the most relevant product is available to customers at competitive pricing
  • Likely Systems Knowledge: Amadeus, Sabre, RateGain, Infare, New Skies, Travel E-Commerce, Navitaire Sky Schedule, Navitaire Utilities, Navitaire SkyFare, Navitaire Skyspeed, GoNow, Zendesk, OTA eCommerce Platforms, Opera, iHotelier, Revgauge
  • Extensive experience in Business Analysis & Consultancy, Product Development, Testing, Installation, Implementation, deployment, Training, and Support of Aviation Software, Including Engineering, Airline MRO, CAMO, Supply Chain Management, Logistics, Quality Management Systems, and Flight Operations.
  • Ability to ensure Best-In-Class performance and availability of our PLM platforms and analyze and resolve the issues occurring in the existing PLM projects.

As Business Systems and Application Advisory, you will need to

  • Assess Business Systems & Application Maturity and define Strategy and Roadmap
  • Analyze Business Systems & Applications, identify opportunities, define the value proposition, re-engineer the architecture to improve business capabilities, and recommend Business Application approach/strategy
  • Develop detailed As-Is Business Capability Map, detailed To Be Business Capability Map across the Business Value Chain of Aviation/ Travel & Tourism Industry
  • Conduct High-Level Assessments
  • Develop a solution proposal focusing on scalability and extensibility
  • Develop high-level project plans for implementation projects
  • Create user stories, business & functional requirement details (BRD, FRD) between operations, airport, ancillary, digital, and catering teams on various products on improvement/ upgrade lists, new product requirement
  • The understanding flow of information internally to various teams like product development, digital, revenue management, airport, and operations control center and ensuring high-impact issues are addressed in a timely manner with agility
  • As a Specialist, you will be responsible for business/ functional assessment of the Business Capabilities
  • Identify the gaps in the day-to-day processes with the Business Heads / Teams who are spending more time in manual efforts and recommend and build automated solutions
  • Discussion and verification of the concepts with the Business Heads. Ability to derive the easiest solution fitting to the requirements for implementation.
  • Set architecture best practices.
  • Assist in devising practice strategy, drive GTM imperatives, engage client consultatively to help them devise Business Systems & Application strategy, and coach junior colleagues
  • Build capabilities, service offerings, and partner strategy
  • Evaluate, design, and develop Business Capabilities and Vendors
  • Work with internal and/or partner teams to ensure the models can be implemented as part of a proposed solution and can be scaled to multiple industries/markets

About the Team

The team would cater to clients across Aviation industry segments, both within India/ South Asia, and the Middle East as well as across global clients and assist them in the Digital Transformation Journey.

  • Enable clients with our consulting services leveraging Digital Capabilities to craft their Digital Strategy & Roadmap.
  • Assist in devising practice strategy, drive GTM imperatives, engage clients consultatively to help them devise Business Systems & Application strategy, and coach junior colleagues

Required Technical and Professional Expertise

  • 8-10 years of experience in Aviation
  • Certified in at least two Business Application tools will be an added advantage.
  • Knowledge of Aviation, Travel & Tourism Industry trends including headless commerce will be an added advantage
  • Self-starter who can think outside of the box, and come up with a solution to resolve and mitigate complex problems
  • Experience in developing maturity models, TCO & ROI models, AS-IS: TO-BE blueprints, technology analysis, Roadmap design, Implementation plan
  • Ability to communicate with a variety of different audiences and strong presentation skills
  • Ability to lead and motivate technical communities
  • Ability to effectively recognize and adapt to change
  • Ability to quickly grasp customers’ business challenges and drive positive change
  • Ability to manage multiple stakeholders
  • Consultancy and business acumen
  • Analytical mind, clear thinking, and problem-solving attitude
  • Good communication skills and teamwork
  • Self-motivation, organization skills, and eagerness to learn new ideas, concepts, and technologies to be a contributor in Aviation PLM (Product Lifecycle Management) related initiatives.
  • Ability to interact with business stakeholders for requirements, POCs, demos, etc.
  • Ability to work in a fast-paced, dynamic environment, with shifting priorities; must be comfortable with change and actively driving improvements
  • Clear and precise skills to document the process and standard work as required
  • Ownership to analyze and resolve defects and issues
  • Diligence in creating or updating test cases as needed