Making Airline Planning Strategic to Success

Key topics discussed

• Common pitfalls in the current approach to planning
• Ways in which airlines can overcome planning in silos
• Secret sauce to planning
• Ways to make airline planning more effective and agile
• Reasons for divergence of business outcomes significantly from plans
• Possibility of airlines’ plan for a VUCA world

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A New Approach to Airline Frequent Flyer & Loyalty Programmes

Key topics discussed

• Understanding the key differences between loyalty and frequent flyer programmes
• Evolution of frequent flyer programmes in the last four decades
• Reasons for loyalty programmes becoming so valuable over time
• Architecture of a modern loyalty programme
• Learnings for Indian airlines from global best practices
• Future of airline loyalty
• Roadmap for Indian airlines to create successful loyalty programmes

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Optimising Airline Maintenance & Engineering

Key topics discussed

• India’s standing in the global MRO market
• Ways in which the size and scope of MROs in India has impacted the maintenance strategies of Indian carriers
• True cost of maintenance for Indian carriers relative to what is reported
• Ways Indian airlines could have reduced maintenance expenses
• Global best practices that could be adopted by Indian carriers
• Projected growth of demand for maintenance services in India over the next 10 years
• How the MRO ecosystem needs to evolve to better support Indian carriers

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Digital Airline by Design

Key topics discussed

• Introduction to Digital by Design
• Evolution of travel and algorithmic enterprise
• Ways in which digitalisation can transform the aviation sector
• Aviation sector’s standing today in terms of digitalisation
• Key features of a Digital by Design airline

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Maximising Airline Ancillaries

Key topics discussed

• Ways airlines can deliver value to consumers through ancillaries
• Re-bundling of traditional airline products
• Latest innovations in ancillaries
• Reasons for hyper-personalised products being key to success
• Impact of customer experience and employee empowerment on ancillary revenue

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A New Model for Airport Retail

Key topics discussed

• Performance of Indian airports with regard to constant innovation to increase non-aero revenue relative to global benchmarks
• Ways in which airports compete with the quality of the mainstream retail experience offered by malls, specialty and flagship stores
• Levels to which airport operators understand their passenger profiles to offer the right mix of brands, products and price points
• Key drivers of airport retail revenues for airports
• Change in consumer expectations of airport retail

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Global & India Aviation Outlook FY2023

Key topics discussed

• CAPA India’s industry revenue and profitability forecasts for FY2023 (India)
• Review of air traffic trends in Asian economies in FY2022
• Review of air traffic trends in the Middle East in FY2022
• Review of air traffic trends in Europe and North America FY2022
• Traffic and capacity trends in Africa and the outlook for 2022 and 2023

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Gender Diversity & Corporate Performance in Aviation

Key topics discussed

• Organisational benefits of gender balance in leadership and board roles
• Progress of India in closing the gender gap
• Best practice countries for encouraging gender diversity
• ‘25by2025’ – IATA’s global initiative to advance gender balance
• Organic promotion of women to the C-suite vis-à-vis external hiring
• Effective legislation that has promoted gender diversification

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The Future of Air Cargo & Express

Key topics discussed

• Key features of India’s trade lanes
• Deciphering the trends in cargo volumes and yields during COVID-19
• Impact of the pandemic on global supply chains
• Structural issues in India’s air cargo industry
• Identifying critical headwinds and tailwinds after COVID-19

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Revisiting Aviation Outsourcing Strategies

Key topics discussed

• Key opportunities for outsourcing at airlines and airports
• Effectiveness of the aviation industry in embracing outsourcing
• Indian aviation performance in terms of outsourcing relative to global best practices
• Impact of changing operating environment on aviation business models
• Impact of COVID-19 on the business case for outsourcing across different functions
• Emerging opportunities for outsourcing in the digital era

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